Returns & Exchanges
At Resin HeART UK, I want you to love your handmade pieces just as much as I loved creating them. If you’re not completely happy with your order, I’ll gladly accept returns under the conditions below.
Returns Accepted
I accept returns if:
- You contact me within 14 days of delivery.
- The item is returned in its original, unused condition.
- You return the item within 30 days of delivery.
- Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Non-Returnable Items
I do not accept returns on:
- Personalised or custom-made items (unless they arrive damaged or faulty)
- Items returned in a used or damaged condition
Refunds
- Once I receive the returned item and check it’s in perfect condition, I’ll issue a refund for the item cost (excluding original postage). Refunds will be processed back to your original payment method.
How to Request a Return
To request a return, please email me at [insert your email] with:
- Your order number
- The item(s) you’d like to return
- A quick reason (so I can keep improving)
- I’ll guide you through the next steps.
Damaged or Faulty Items
If your order arrives damaged, I’m so sorry! Please contact me within 48 hours of delivery with a photo of the issue, and I’ll sort it out for you as quickly as possible.
---
💌 Questions?
Please don’t hesitate to get in touch if you have any concerns about your order. I’m always happy to help.
Cathy | Hand to Home by Cathy
📮 Email: handtohomebycathy@yahoo.com
🌐 Website: www.resinheart.co.uk
